Privacy Notice

Privacy Notice
The Old Surgery Dental Practice, Crewe
2026-09-16

The Old Surgery Dental Practice Ltd is an independent dental practice providing a range of dental treatments on a private and NHS basis. Our practice comprises both employed and self-employed individuals. We work together to ensure our patients’ privacy is respected and their personal data is protected.

This privacy notice outlines how we handle patient information according to the UK GDPR and Data Protection Act 2018 (DPA18).

Name: Achillefs Sotiriou
Address: The Old Surgery Dental Practice, 31 Hungerford Road, Crewe, Cheshire, CW1 5EQ
Phone: 01270 587820
Email: info@oldsurgerydental.co.uk

We have appointed an in-house Data Protection Officer who can be contacted using the details above.

Collecting Your Personal Data

Most of the personal information we process is provided to us directly, such as when you contact the practice, engage with our website, or during your appointment.

Occasionally, we may receive patient information from other sources such as:

  • Another dental professional that has treated you
  • GP or hospital
  • Carer, family member or partner
  • Insurance or dental plan provider
  • The NHS, a regulator, or other authority (e.g. the Police)
  • Your solicitor

We may also receive data from third parties, including analytics providers such as Google, or advertising networks such as Facebook, both located outside the UK.

The Types of Personal Information We Collect and Process

We collect different types of personal data depending on your relationship with us. Examples include:

  • Personal identifiers: Name, contact details, patient reference number, NHS number, date of birth, signatures, non-clinical photos or videos, CCTV images.
  • Family details: Next of kin or emergency contact information.
  • Financial details: Payment information, card or bank details.
  • Technical data: IP address, browser data, website interactions, social media engagement, patient portal usage.
  • Communication data: Emails, letters, messages, comments.
  • Health data: Medical and dental histories, x-rays, scans, photos, clinical notes, and treatment plans.
  • Ethnicity information: To understand cultural, language or equality needs.
  • Religious or philosophical beliefs: When relevant to treatment (e.g. fasting).

Refusal to provide required personal data may prevent us from providing your treatment.

NHS Data

We process data relating to NHS treatment under the Public Task legal basis. For example, the NHS PR form collects additional data required to claim free or reduced-cost NHS dental services.

You can view this form here:
NHS PR Form (NHSBSA)

Withdrawing Consent

You can withdraw consent at any time by contacting the practice using the details provided above.

How We Store Your Data

Your information is securely stored in both paper and digital formats, including online and cloud-based systems. Where data is stored outside the UK, we ensure appropriate legal safeguards are in place.

Data Retention

We retain your data only as long as necessary to fulfil its intended purpose and meet legal, medical, or regulatory requirements. Retention is determined by factors such as sensitivity, risk, and legal obligations.

Sharing Your Personal Data

Your information is typically used internally by our staff and clinicians. However, it may also be shared with:

  • Your GP
  • Hospitals or other health professionals
  • Private dental plans
  • Dental laboratories
  • Finance providers
  • The General Dental Council and healthcare regulators
  • NHS entities such as NHSBSA
  • IT system providers
  • Next of kin (in emergencies)
  • Lawyers, insurers, or debt recovery agents
  • Translators/interpreters (if required)

We will always share only the minimum information necessary.

International Transfers

If we transfer your data outside the UK, we ensure it is protected by one of the following:

  • The country has been approved by the UK as having adequate protection.
  • The recipient is part of an approved legal privacy framework.
  • Standard contractual clauses approved by the European Commission.

If none apply, we will seek your explicit consent before transferring.

Your Rights

Under data protection law, you have rights including:

  • Access: Request copies of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data in certain cases.
  • Restriction: Limit how your data is processed.
  • Objection: Object to processing in specific circumstances.
  • Portability: Request transfer of your data to another provider.

There is no charge for exercising your rights. We aim to respond within one month.

How to Complain

If you have concerns about our use of your data, please contact us directly using the details above.

If you are dissatisfied with our response, you may contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

NHS Data Opt-Out

We support the NHS in improving care quality, research, and planning. Data may be shared for purposes such as:

  • Improving healthcare services
  • Research and treatment development
  • Preventing illness
  • Monitoring safety
  • Planning future services

Where possible, anonymised data is used. If you prefer not to share your confidential patient data for these purposes, you can opt out via:

www.nhs.uk/your-nhs-data-matters

David Cohen

PhD, MSc, BDS, MFGDP, LDSRCS, CUEW, MEWI

GDC Reg No: 45658

David is a Specialist Endodontist, and for over 25 years has been helping general dental practitioners solve their endodontic problems. In that time he has treated something over 20,000 teeth!

David qualified in 1971 with BDS from the Royal Dental Hospital of London and 1972 LDSRCS from the Royal College of Surgeons of England. Following qualification he worked in general practice in Manchester.

At a lecture by an endodontist in 1976, David became interested in Endodontics and in order to advance his knowledge in this field he undertook a number of postgraduate courses in the United States at Boston University School of Graduate Dentistry, under the leadership of Dr. Herbert Schilder.

In 1981 David commenced part-time postgraduate research in Endodontics, which led to him being awarded an MSc in 1984 on the strength of a thesis entitled “An Investigation into the relative merits of some Endodontic Filling Systems”.

In 1986 he was invited to undertake further research work, culminating in him being awarded a PhD by the University of Manchester in 1991 on the basis of his thesis entitled “Development and Evaluation of Endodontic Filling and Pulp Capping Materials”. This led to the development of new materials in both areas of root filling and pulp capping and worldwide patents for such materials.

In 1981 David opened a practice ‘Limited to Endodontics’ part-time, which has now grown into the full time practice. For a number of years he taught postgraduate Endodontics and undergraduate studies as a Lecturer at Manchester Dental Hospital and he currently holds the position of Honorary Research Associate at Manchester University. David was admitted to the endodontic specialist register as soon as the register was inaugurated in 1998. He has written widely on endodontic subjects and in 1994 he was a Visiting Fellow to the Singapore Ministry of Health. David has also lectured extensively in the U.K. and U.S.A.

David has served as the President of the British Endodontic Society and Chairman and/or executive member of a number of local dental and endodontic associations. He has also since 1979 been a member and regular attender at meetings of the American Association of Endodontists.

David has also been producing medico-legal reports for many years, and have to date produced over 500 reports for solicitors, both claimant and defendant. In 2005 he was awarded a Certificate of Expert Witness Accreditation by Cardiff University and in 2008 he was accepted as a member of the Expert Witness Institute.

Steve Lomas

BDS (Birmingham) Honorary
PG Dip Rest Dentistry from BARD
GDC 68108

Steve qualified from the University of Birmingham in 1992. He remained in the West Midlands for the next five years before moving to Crewe. Steve opened The Old Surgery Dental Practice in February 1998 and has developed it from a single handed practice to its current six surgeries.

Steve is highly committed to a preventive approach to dentistry, aiming to help his patients attain and retain excellent dental health. His special interest is the management of tooth wear, especially early diagnosis and intervention to prevent more severe problems occurring later in life.

This has led to Steve becoming one of only a handful of UK dentists to have completed the full Dawson Academy training pathway, allowing him to practise Complete Dentistry and fully understand the whole masticatory system, including being able to help with uncomfortable bites and clicking joints.

Being a Dawson dentist allows Steve to do what is necessary to achieve long term maintainable health and comfort, along with the creation of a beautiful natural smile, knowing that he is using the least amount of dentistry possible.

Steve is a Full Member of the British Academy of Cosmetic Dentistry. He is also a member of the British Academy of Restorative Dentistry, and facilitates a South Cheshire study group on behalf of the BARD, providing postgraduate education for other dentists.

He spent 2010 completing a Certificate in Aesthetic Dentistry with the prestigious Tipton Training academy, and was delighted to have been given the accolade of Dentist of the Year 2010 by the Academy. In 2012 Steve was awarded a Diploma in Restorative Dentistry.

Steve is also very keen on cosmetic orthodontic treatments, to help quickly and easily realign teeth to significantly improve smiles without the need for more destructive crown and veneer work – beautiful results can now be achieved just through a combination of realignment, whitening and sometimes bonding a little white filling to replace worn edges of teeth.

Steve was the first dentist in South Cheshire to provide the Inman Aligner.

Steve’s other dental activities have included being a Vocational Trainer to newly qualified dentists, President of the North Staffordshire Society of Dental Surgeons, leading Peer Review study groups for local dentists, and has been a member of the Local Dental Committee and an examiner for the National Examining Board for Dental Nurses.

Awards and Recognition

Over the years, we have been immensely proud that the outstanding qualities of our practice and they way we manage it, has been recognised by leading authorities in the dental industry.

This encourages us to strive to not only maintain our standards, but to improve them year on year.

We invest in our wonderful team to ensure they well trained and enjoy their work, as this is a fundamental benchmark to ensure our customers receive the best experience and dental care available.
2016
Best Practice UK 2016
Best Patient Care 2016
Best Practice North West 2016
Best Patient Care North West 2016
2015
Winners of Best Dental Team – North
Highly Commended in ‘Best Employer
Finalists in Best Dental Team
Finalists in Best Patient Care
Finalists in Best Employer
Finalists in Practice of the Year
2015
The Dental Awards
Winners of Hygienist of the Year
Finalist in Team of the Year
Finalist in Hygienist of the Year
The Dental Awards 2015
Highly Commended in Best Hygienist
Finalists in Best Hygienist
2014
Winners of Best Dental Team – North West
Winners of Most Outstanding Team Member – West
Winners of Most Outstanding Team Member – Overall
Finalists in Best Dental Team
Finalists in Best Patient Care
Finalists in Most Outstanding Team Member
Finalists in Practice Of The Year
2014
Highly Commended in Best Team Finalists in Best Dental Team Finalists in Best Patient Care Finalists in Best Team Member Finalists in Best Community Project Finalists in Best Employer Finalists in Practice of the Year
Additional Dentistry Awards
Tipton Training Course
Cosmetic and Restorative Course
Winner – Dr Steve Lomas – Dentist of the Year 2010
Winner – Dr Rich Willis – Dentist of the Year 2013
South Cheshire Chamber of Commerce Awards
Winner Excellence in Customer Service – Winner 2012

Cosmetic Dentistry

I am Dr. Dentist, my team and I are dedicated to undertaining cosmetic dentistry for you when it's purely the best option for your dental health.

There is ahuge range of treatments and prcedures that fall under the description of cosmetic dentistry. Yes, of course, the typical 'Hollywood Smile' is how many first think of. Whilst we can certainly amke those wonderful transformations for you, we also ensure that you never have more than you need and receive the very best care throughout.

Below are a few of the procedures we carry out on a daily basis. Hollywood, or not.

Dark discoloured teeth?

Tooth whitening is a simple procedure completed at home or in-surgery with excellent long term results which do not harm your teeth.

Discoloured Fillings

Fillings in back teeth can be made practically invisible with cosmetic fillings. Old metal fillings in back teeth can be replaced with white fillings or ceramic inlays.

Missing Teeth or Gaps

If you have missing teeth or unsightly gaps in your teeth these can be filled with cosmetic dentures, bridges or dental implants with natural looking results.

Misshapen Teeth

Can be straightened and whitened with cosmetic veneers, metal-free cosmetic crowns or invisible braces.

Old Discoloured Crowns

If you are concerned by the discolouration of your dental crowns then we can replace these with the latest metal-free eMax or Lava crowns.

False Looking Dentures

Old dentures that fit badly or look false can often be replaced with natural feeling, cosmetic dentures or possibly replaced completely with fixed bridgework.

We replace old or loose dentures with a bridge or metal based denture that is stronger, tighter, more comfortable. For the ultimate in stability we can provide implant retained dentures or bridgework.

Cosmetic Dentistry

I am Dr. Dentist, my team and I are dedicated to undertaining cosmetic dentistry for you when it's purely the best option for your dental health.

There is ahuge range of treatments and prcedures that fall under the description of cosmetic dentistry. Yes, of course, the typical 'Hollywood Smile' is how many first think of. Whilst we can certainly amke those wonderful transformations for you, we also ensure that you never have more than you need and receive the very best care throughout.

Below are a few of the procedures we carry out on a daily basis. Hollywood, or not.

Dark discoloured teeth?

Tooth whitening is a simple procedure completed at home or in-surgery with excellent long term results which do not harm your teeth.

Discoloured Fillings

Fillings in back teeth can be made practically invisible with cosmetic fillings. Old metal fillings in back teeth can be replaced with white fillings or ceramic inlays.

Missing Teeth or Gaps

If you have missing teeth or unsightly gaps in your teeth these can be filled with cosmetic dentures, bridges or dental implants with natural looking results.

Misshapen Teeth

Can be straightened and whitened with cosmetic veneers, metal-free cosmetic crowns or invisible braces.

Old Discoloured Crowns

If you are concerned by the discolouration of your dental crowns then we can replace these with the latest metal-free eMax or Lava crowns.

False Looking Dentures

Old dentures that fit badly or look false can often be replaced with natural feeling, cosmetic dentures or possibly replaced completely with fixed bridgework.
We replace old or loose dentures with a bridge or metal based denture that is stronger, tighter, more comfortable. For the ultimate in stability we can provide implant retained dentures or bridgework.
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